Privacy Policy

Last Updated: June 2026

Solve Lending & Realty respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information. This policy applies to information collected through our website, online forms, surveys, Facebook Lead Forms, Instagram Lead Forms, appointment requests, chat widgets, phone calls, text messages, email communications, and other interactions with Solve Lending & Realty.

Business Information

Solve Lending & Realty
18000 Studebaker Rd #700
Cerritos, CA 90703
Phone: (562) 262-9162
Email: [email protected]
Website: https://solvelr.com

Company NMLS ID: 2013271
DFP CFL License ID: 60DBO-153595

Information We Collect

We may collect personal, contact, financial, property, and inquiry-related information when you voluntarily provide it to us or when it is needed to respond to your request. This may include:

• Your name, email address, mailing address, and phone number
• Property address, home value information, and real estate inquiry details
• Mortgage, refinance, home purchase, home equity, reverse mortgage, or other financing inquiry details
• Information submitted through website forms, surveys, appointment requests, Facebook Lead Forms, Instagram Lead Forms, chat widgets, phone calls, emails, and text messages
• Information provided on applications, forms, phone calls, online portals, or in-person meetings
• Transaction history, account activity, payment history, or related service information when applicable
• Credit, income, employment, asset, or verification information when required for a mortgage or financial inquiry
• Information received from consumer reporting agencies, employers, service providers, or other sources when permitted by law

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Provide mortgage, real estate, home valuation, refinance, purchase, home equity, and related service information
• Schedule appointments and consultations
• Send customer service, transactional, account-related, and follow-up communications
• Send marketing communications when permitted by law and with appropriate consent
• Process applications, verify information, and provide requested services
• Improve our website, advertising, customer experience, and business operations
• Comply with legal, regulatory, licensing, security, and fraud-prevention obligations

SMS Communications and Consent

By providing your phone number through our website, Facebook Lead Forms, Instagram Lead Forms, online surveys, appointment request forms, chat widgets, or other lead capture methods, you consent to receive SMS/text messages and voice communications from Solve Lending & Realty regarding your inquiry, mortgage services, real estate services, appointment scheduling, customer support, transaction updates, account-related updates, and occasional marketing communications.

Message frequency varies based on your interaction with our services.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at [email protected] or (562) 262-9162.

Consent to receive SMS messages is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information will not be sold, rented, or shared with third parties for promotional or marketing purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information

We may share information only as needed to provide services you request, operate our business, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.

We may share information with service providers that help us operate our business, including website hosting providers, customer relationship management platforms, communication providers, advertising platforms, analytics providers, mortgage processing providers, real estate service providers, compliance vendors, and customer support providers. These service providers are authorized to use information only as necessary to provide services to us.

We may also disclose information:

• As required by law, regulation, subpoena, court order, or legal process
• To protect our rights, property, customers, business, or safety
• To investigate fraud, security issues, or unlawful activity
• To complete a transaction or provide services you requested
• With your prior consent

We do not sell SMS opt-in consent data. We do not share SMS consent with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, advertising technology, and similar tracking technologies to understand website activity, improve user experience, measure marketing performance, display relevant content, and improve our services. These tools may collect information such as browser type, device information, pages visited, time spent on the site, referring website, and general usage data.

You may be able to manage cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information submitted to us. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect information from unauthorized access, use, disclosure, alteration, or destruction.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal, regulatory, and business recordkeeping requirements.

You may opt out of marketing emails by using the unsubscribe link in an email. You may opt out of SMS/text messages by replying STOP to any text message. For SMS assistance, reply HELP.

California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including the right to request information about the categories of personal information we collect, use, disclose, or share, and the right to request access, correction, or deletion of certain personal information. To make a request, contact us at [email protected].

We will not share personal information to the extent prohibited by applicable California law or where prior consent is required by applicable law.

Children's Privacy

Our website and services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to third-party websites, tools, social media platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Please review the privacy policy of any website you visit.

Visitors Outside the United States

This Privacy Policy is intended to cover information collected from users in the United States. If you visit our website from outside the United States, your information may be transferred to, stored, and processed in the United States.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Solve Lending & Realty
18000 Studebaker Rd #700
Cerritos, CA 90703
Phone: (562) 262-9162
Email: [email protected]